Lawrence Hall
  • Administration
  • Chicago, IL, USA
  • Salary
  • Full Time

Medical & Dental Insurance, 401k, Employer-Paid Life Insurance / LTD / AD&D, Paid Time Off

The Performance and Quality Improvement Associate reports to the Manager of Performance and Quality Improvement. Has primary responsibility for ensuring quality improvement activities conform to the standards and regulations established by licensing and accrediting bodies and funders. Works closely with all quality improvement committees to provide technical assistance, facilitation and highly responsible direction of quality improvement activities with a minimum of supervision. This position will require travel between agency locations. Requires a basic understanding of the young people/customers served by LH and participation in basic trauma training with the ability to utilize that training when interacting with young people/customers of the agency.


  • Has primary responsibility for providing attention and support to program level PQI teams
  • Assists the PQI teams assigned in aggregating data
  • Assists the Manager of Performance and Quality Improvement with coordinating the Council on Accreditation re-accreditation process
  • In collaboration with the Manager of Performance and Quality Improvement, develops, implements, measures, evaluates, and reports program outcomes, and analyzes service impact and effectiveness
  • Attends all agency committee meetings and functions in consultative role to provide structure and facilitation for quality committees
  • Maintains Electronic Calendar to provide an accountability of the day's activities and provides permissions for viewing to the appropriate individuals.
  • Reinforces team approach throughout quality improvement process and creates an environment where staff can successfully achieve quality improvement goals
  • Uses active and reflective listening skills and affirmations to demonstrate respect and empathy, avoiding negative and derogatory labels that foster disrespect
  • Understand that behaviors, responses, attitudes, and emotions are a collection of survival skills often developed in response to traumatic experiences
  • Maintain confidentiality of employees, volunteers, and program participants to provide a safe environment
  • Attend at least two trainings related to being trauma informed in a twelve-month period
  • Ability to work effectively with program participants and family members, employees and vendors in a culturally diverse environment to support healing and recovery
  • Recognizes and suggests opportunities for ad-hoc committees
  • Recommends and implements sound, creative new quality improvement programming
  • Supports and solicits input from team members at all levels within the organization
  • Takes initiative to foster positive team members at all levels within the organization
  • Manages the utilization review, satisfaction survey, outcome measurement, and response and action planning processes
  • Continually defines ways to increase internal and external stakeholder satisfaction
  • Assists with generating quarterly reports for programs and PQI teams assigned
  • Assists with compiling the PQI Annual Report
  • Has overall responsibility for maintenance and accessibility of quality improvement files, records, and reports
  • Represents the agency in public meetings and conferences as assigned
  • Assumes oversight responsibility for special department projects as assigned
  • Remains current in the field of PQI
  • Maintains electronic calendar to provide accounting for daily activities and provides permissions for viewing to the appropriate individuals
  • Maintains an appropriate professional demeanor towards co-workers, visitors, supervisors and all others
  • Maintains a high level of service orientation in all aspects of the position
  • Demonstrates a commitment to continuous quality improvement in all aspects of the position
  • Ensures adequate safety precautions are applied and monitored
  • Other duties as assigned


  • Bachelor's degree required
  • Minimum two years related Quality Improvement experience
  • Strong organizational skills
  • Excellent decision making and problem-solving skills
  • Strong communication and interpersonal skills
  • Knowledge of childhood trauma and prior experience working in settings with youth and families that have been exposed to trauma or experiencing traumatic stress preferred
  • Knowledge of youth development, adolescent issues, positive youth development/strength-based approach preferred
  • Personal vehicle or access to vehicle and proof of insurance
  • Valid driver's license
  • No history of child abuse or neglect
  • Ability to pass background and drug screen

This position meets the FLSA requirements for Exempt.

Full Job Description
Lawrence Hall
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